1. Shipping coverage
We support ecommerce deliveries within India where serviceable by our logistics partners. We also support international/export shipments for eligible B2B and wholesale orders subject to product availability, documentation, destination regulations and agreed trade terms.
2. Order processing and dispatch
- Retail ecommerce orders are processed after payment confirmation, stock verification and address serviceability check.
- Estimated dispatch for standard in-stock products is generally 2 to 5 working days.
- Bulk, export, private-label, special packing, lab-testing or documentation-based orders may require additional processing time confirmed in quotation or written communication.
- Orders are not dispatched on Sundays, public holidays or where logistics service is unavailable.
3. Domestic delivery within India
Domestic delivery timelines depend on destination pin code, courier availability, product type, order volume and external logistics conditions. Estimated delivery is usually 3 to 10 working days after dispatch for serviceable locations.
Customers must provide complete shipping address, pin code, phone number and delivery instructions. Delivery failure due to incorrect address, customer unavailability, refusal, restricted access or wrong phone number may attract re-shipping or return-to-origin charges.
4. International and export shipping
International shipping is available for eligible bulk and B2B orders subject to destination country rules, product permissibility, customs requirements, buyer documentation and logistics feasibility. RAHISHAHI Industries Private Limited holds IEC: 0318904562 and APEDA registration: APEDA/REG/2021/894210.
Export shipments may be structured under agreed Incoterms such as FOB, CIF or EXW where confirmed in the quotation/proforma invoice. Documentation may include invoice, packing list, certificate of origin, phytosanitary certificate, fumigation certificate, lab reports, bill of lading or other documents as applicable to the shipment.
International buyers are responsible for import permits, customs duties, taxes, destination clearance charges, port charges and local compliance unless otherwise agreed in writing.
5. Shipping charges and insurance
Shipping charges are calculated based on product type, weight, packing, destination, delivery mode and logistics partner. For export orders, freight, documentation, insurance, container stuffing, port handling or destination charges are quoted separately where applicable.
Transit insurance can be arranged for eligible shipments if requested and agreed before dispatch. Insurance coverage, exclusions and claim requirements depend on the insurer/logistics partner and must be supported with documents, photos or survey reports where applicable.
6. Tracking and delivery proof
Once dispatched, tracking details may be shared by email, WhatsApp or customer account where available. Delivery dates shown by logistics partners are estimates and may change due to weather, traffic, customs, port congestion, inspections, strikes, network disruption or events beyond our control.
7. Inspection at delivery
Customers should inspect package condition at delivery. If packaging is visibly damaged, leaking or tampered, record photos/video immediately and contact us within 24 hours. Claims raised without supporting proof may not be accepted.